Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Packaging with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
These rights of return and refunds are in addition to your right to cancel an online order within 14 days of delivery of the goods as set out in our Terms and Conditions of business( “The Cooling Off Cancellation”)
Refunds (if applicable)
Once your return is received and inspected and if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Such refunds will be processed within 14 days of us having all your correct financial information.
Where the refund is being processed due to The Cooling off Cancelation then such refund will be processed within 14 days of the return of the Goods or receipt from the Buyer of proof of shipment of the Goods. Such refund will be for the price paid by the Buyer of the Goods and the standard shipping costs but not any additional costs of faster delivery paid by the Buyer
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tinwaredirect.eu.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded but a store credit can be offered in respect of sale items
Damaged or faulty products (if applicable)
In the unlikely event that your order is received damaged or is faulty, we will provide a full refund for the unwanted or damaged items. Photographic evidence maybe requested to complete the claim and your refund will be processed when the goods have been received at our depot.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a high value order, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and we will only refund you once we have received them.
HOW TO RETURN YOUR PRODUCT
To return your product, you can login to your account and request a return for your order. Or, send us an email at info@tinwaredirect.eu and send your item to:
Tinware Direct BV, De Hooge Akker 18, 5661 NG, Geldrop, Nederlands
